Our Policies

Close-up of a vibrant orange marigold flower with dense, ruffled petals.

  • To keep things fair for everyone, cancellations with less than 24 hours’ notice will incur a $50 fee. We know life happens—just let us know as soon as possible if you need to reschedule.

  • Missed appointments without notice will be charged an $80 fee. We value your time and ours—please reach out if you need to cancel or reschedule.

  • STANDARD NOTICE

    “Right to Receive a Good Faith Estimate of Expected Charges”

    Under the No Surprises Act You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

    For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

  • In compliance with Texas House Bill 4224 and requirements of the Texas Behavioral Health Executive Council (TBHEC), clients of this practice have the right to timely access to their mental health records.

    Your Rights

    • You have the right to request access to your clinical record, including progress notes and other records maintained by this practice, as permitted by law.

    • Requests for records will be handled in accordance with Texas law, TBHEC rules, and applicable privacy regulations.

    • Certain information may be withheld or limited when disclosure is prohibited or restricted by law.

    How to Request Records

    • Requests for access to records must be submitted in writing.

    • Requests may be made by the client or an authorized legal representative.

    • Requests should be directed to:

      Marigold Therapy Group

      email: info@marigoldtg.com

      call: 512-887-2760.

    Response Time

    • This practice will respond to record requests within the timeframes required by Texas law.

    • Reasonable fees may apply for copies of records, as allowed by law.

    Questions or Complaints

    If you have questions regarding access to your records or believe your rights have been violated, you may contact the practice directly or the Texas Behavioral Health Executive Council.

    This notice is provided to ensure transparency and client awareness of health record access rights under Texas HB 4224.